Privacy policy
SENDO International Co., Ltd. (“we”, “us”) handles the personal information collected through our online store, MLVINCE® Official Online Store (the “Store”), in accordance with the following policy.
1. Information we collect
We collect the following information when you use the Store.
- Information you enter when placing an order or creating an account (name, address, phone number, email address, shipping details)
- Your order details, purchase history, and the content of your inquiries
- Payment-related information (payment details such as credit card numbers are handled by our payment service providers and are not stored by us)
- Information collected automatically as you browse the Store (cookies, IP address, device and browser type, pages viewed, referring site)
2. How we use your information
- To confirm and process orders, take payment, ship products, and communicate with you about these
- To provide services you have requested, such as back-in-stock notifications and lottery sale results
- To respond to inquiries and handle returns and exchanges
- To send newsletters about new products and campaigns to customers who have opted in
- To prevent fraudulent orders, purchases for resale, and unauthorized access
- To analyze how the Store is used, improve our services, and optimize advertising
- To comply with legal obligations
3. Sharing and outsourcing
We do not share your personal information with third parties except in the following cases.
- With your consent
- Where disclosure is required by law
- Where necessary to protect a person’s life, body, or property and it is difficult to obtain your consent
To operate the Store, we entrust the handling of personal information to the following service providers, whom we require to manage it appropriately.
- Our e-commerce platform provider (Shopify Inc.)
- Payment service providers (credit card processing, PayPal, KOMOJU, etc.)
- Shipping carriers and our logistics warehouse operator (for storing, packing, and shipping products)
- Email delivery service providers (for order emails and newsletters)
The Store runs on the platform of Shopify Inc. (Canada), and your information may be stored and processed on servers outside Japan. We comply with the legal requirements that apply to the transfer of personal information to third parties overseas.
4. Cookies, analytics, and advertising
The Store uses cookies to improve your experience, analyze usage, and deliver advertising. These include cookies from the following third-party services.
- Analytics: Google Analytics (Google LLC)
- Advertising and measurement: Meta (Instagram / Facebook), Google Ads
For details on how these services collect and use information, please refer to their respective privacy policies.
You can disable cookies in your browser settings; however, some features of the Store may then be unavailable. You can also opt out of data sharing for advertising purposes on our Your privacy choices page.
5. Security
We take necessary and appropriate security measures, including access control, encryption of communications, and supervision of service providers, to prevent unauthorized access to, and loss, destruction, alteration, or leakage of, personal information.
6. Access, correction, and deletion
You may request the disclosure, correction, addition, deletion, or suspension of use of your personal information. We will respond in accordance with applicable law after verifying your identity.
You can update your account details and shipping addresses yourself from your account page.
7. Changes to this policy
We may revise this policy in response to changes in law or in our services. The revised policy takes effect when posted on the Store.
8. Contact
For inquiries about the handling of personal information, please contact us at:
SENDO International Co., Ltd.
4F Yatsunami Bldg., 1-4-2 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Phone: +81-3-6438-9576 (12:00–20:00 JST, excluding weekends and Japanese public holidays)
Email: shop@mlvince.com
Effective date: September 7, 2026